Case Studies
We use a consultative approach to offer the best methodology, tools and team for deriving actionable insights from online content and conversations to answer our clients’ business questions. Here are some practical examples of our work and customer success stories. Click through on each project to download the case study.
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Audience Analysis Competitor Analysis Insurance Journey Analysis Netnography Sentiment Analysis Social Listening Spain Topic AnalysisHow we partnered up with two research agencies to facilitate a mixed-methods netnography project for multinational insurance company MAPFRE.
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How we combined social listening and topic analysis, enhancing our client’s understanding of consumer preferences in the health drinks industry.
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Brand Tracking Competitor Analysis Content Analysis English Filipino Malay Malaysia Retail Singapore Social Listening Thai Thailand The Philippines Vietnam VietnameseHow we helped a Singapore-based international ecommerce company track the performance of their first multinational social media campaign.
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Audience Analysis Competitor Analysis Content Analysis English Europe-wide FMCG Social Listening Topic AnalysisHow we helped a major global beverage company plan the creation of a social media presence across platforms and channels.
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How we closely assessed the use of different languages in selected African markets to help a global FMCG company optimise its comms.
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Competitor Analysis English Hindu India Japan Japanese Journey Analysis Sentiment Analysis Social Listening Topic Analysis TravelHow we helped a global online travel agency gain a nuanced understanding of consumers' travel behaviour and attitudes in two key markets.
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Audience Analysis China Chinese (Mandarin) Competitor Analysis Luxury Social Listening Topic AnalysisHow we helped an American luxury fashion label measure perception of its brand among Gen X, Gen Y ad Gen Z audiences in China.
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How our social data-driven perception analysis helped a multinational FMCG brand inform product innovation, outreach strategy and marketing.
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Brazil English Entertainment German Germany Hindu India Japan Japanese Portuguese Sentiment Analysis Social Listening UKHow multilingual social listening helped a streaming service platform assess key advocacy drivers for rival SVOD platforms in target markets.
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How we helped MAPFRE capture the true voice of their target customers by developing an agile research solution that integrated different research techniques.
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How we helped a laboratory equipment manufacturer develop customer personas to improve resonance with consumers in China, Korea and Japan.
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Competitor Analysis France French Gaming German Germany Japan Japanese Sentiment Analysis Social ListeningHow we assessed consumers’ attitudes towards the supply disruptions affecting the launch of our client’s gaming console across three markets.
