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About us

Headquartered in London, UK – we are a global business insights and intelligence agency providing expert multilingual Social Media Analysis to Agencies and Enterprise for better customer understanding.

Our story

We conduct Social Listening, Multilingual Social Media Monitoring and Social Media Analytics for global projects across all social listening tools, social platforms, channels and geographies.

Our Mission is to support Agencies and Enterprise in answering business questions and developing actionable customer insights globally. Our job is to make your strategic social listening efforts scalable and successful.

Our Social Listening Analysts work with your project team to extend your company’s language and analysis capabilities on a project or hourly basis.

Our Executive Team

With over 100 years of combined traditional and social research experience, our executive team are passionate about how clients leverage social data to transform their businesses.

Jackie Cuyvers


Jackie is a recognised thought leader in social intelligence and has over 20+ years experience in building insights teams and organisations. A social insights evangelist, she leads the team in developing actionable insights that deliver measurable impact. With deep domain expertise in Pharma & Life Sciences, Jackie works closely with global clients in the application of social intelligence to business strategy. Jackie has an MSc in the Social Science of the Internet from Oxford and an MBA in International Marketing.

Paul Brothers


Paul has over 25 years of experience in successfully building teams and organisations in the technology industry, initially in eCommerce and its associated eco-system and subsequently in the social intelligence world. As a trusted advisor to senior executives and management teams across industries, Paul’s experience is sought to leverage social intelligence to ensure the efficient execution of business strategy to deliver successful operational and commercial outcomes.

Oliver Lewis


Oliver has 25+ years experience as a research professional, including roles as Head of Social Insight at leading agencies and tool providers. He has worked closely with clients in a range of industries to develop bespoke solutions for their research needs and is constantly looking for new ways of leveraging data and technology most efficiently.

Louise Jones


Louise leads operations at Convopshere, overseeing HR, recruitment, legal (including data protection), supplier and facilities management. With 8 global offices and 150+ analysts residing in over 50 countries, Louise’s 15 years of experience in International Development brings a steady hand to keeping the business organised, productive and continuously developing.

Sam Flemming

Managing Director North America

A visionary in the social media research and intelligence industry, Sam founded the first social media research and intelligence firm in the Asia-Pacific. With over 20 years of experience working in China, Sam has built strategic relationships with Fortune 500 firms as a trusted adviser, developing strong industry expertise in the auto, luxury fashion, infant and beauty categories.

Emily Sobol


Emily is an industry veteran and early pioneer in social intelligence. In 2004, she commenced her digital research career at BuzzMetrics, later acquired by The Nielsen Group, forming part of its first UGC analysis team. Prior to joining Convosphere, Emily was Vice President, Social Intelligence at Ipsos, where she built the firm’s social intelligence practice in North America.

Abhinab Bhanja

Head of Pharma Insights

Abhinab Bhanja has a wealth of experience in social media analytics in domains including life sciences. CPG, BFSI and technology. As Head of Insights (APAC) and Pharma (Global), he manages some of the company’s key accounts, supporting clients to help them make better decisions across the business, from R&D to comms strategies.

Our Marketing Team

Moa Wirde

Marketing Director

Anna Favaro

Marketing Strategist

Our Lead Analysts

Convosphere’s team of 150 analysts are strategically managed by our regional team leaders.

Carolina Nazareth

Alba Rupérez

Wonkyung Shin

Mariko Suzuki

Loc Dao

Hannah Humpherson

Meenakshi Kaushik

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We believe that our perspective of technology bundled with services will allow us to exploit the opportunities in machine learning and natural language processing to deliver immediate and real value to customers globally.