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Customer Experience Emotion Conference

Jackie explored the way emotion impacts consumers in their decision-making journeys and how social intelligence can help brands better understand consumer intent, especially through using social listening and social intelligence when it comes to quantifying emotion at scale. Using practical examples, Jackie talked through Convosphere’s three-step methodology to unlock true consumer intent.


Our global insights team conducts social listening in over 100 languages to answer our clients’ most important business questions with actionable insights that deliver impact.

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