Context matters in social intelligence, which is why data needs to be culturally interpreted to ensure the insights paint an accurate picture and representation of local groups and communities. This work needs to be done by experienced analysts as social listening software alone, no matter how sophisticated, is unable to account for irony, idioms and tone. One word or phrase in the same language, but used in different countries or regions, can have different meanings depending on cultural variations in meaning or pronunciation. Adding to the challenge, these cultural variations are not static but shift constantly, meaning brands need to keep a finger on the pulse or risk missing out.
Spotting the cultural codes in conversations and behaviour
Are you preparing to launch your business in a new region? Or at the early stages of assessing new export opportunities and ways to leverage your success internationally? Or are you looking for a way to improve the resonance of your brand messaging in existing markets? Cultural insights will help you to stay up to date on cultural shifts and emerging trends, making sure your brand keeps pace with the changing times.
More than just the latest buzzword, culture is a powerful force that holds influence over consumer behaviour and society through the norms, values, belief systems, traditions and behaviours that it helps inform. It reveals hidden patterns that exist within groups and societies, allowing for unique insights to be gained that can identify new opportunities, help mitigate risks and counter any inherent biases. Yet, these cultural codes are difficult to spot, often submerged just below the surface of conversational data.