Proactive social listening and social media monitoring to identify and prevent crisis and identify emerging trends.

Social Media Crisis Management

Our real time social media monitoring helps you manage risk and stay on top of any potential negative virality around your brand or any of its public representatives. Crisis management is not only about highlighting a crisis before it gains enough traction to become damaging to your business; it is also about knowing what actions to take when the crisis reaches a tipping point. Convosphere will provide all necessary assistance on both a proactive and reactive basis.

  • Daily scanning of social media conversations around the brand to identify the issues and areas driving negativity and positivity
  • Real-time monitoring of any negative sentiment towards your brand
  • Reporting for better understanding and management of key issues and crisis situations
For more information about our Social Media Crisis Management services, speak to one of our analysts today.

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We believe that our perspective of technology bundled with services will allow us to exploit the opportunities in machine learning and natural language processing to deliver immediate and real value to customers globally.